After Sale Service
1.Engineer will give free training lessons to labors in buyer’s
factory.
2.The Buyer will buy the round-trip air ticket for Engineer if visa
application is approved. The buyer is also responsible to bear
expenses generated, e.g. visa formalities, meals, accommodation and
allowance of USD80 for engineer.
3.During this guarantee period, we will provide spare parts without
any charge in case of quality
discrepancy caused by us. If the malfunctions are caused by your
incorrect operations, we will provide the buyer spare parts at cost
price.
4.We will charge the buyer cost price of spare parts beyond one
year and provide long-term technical guide.
HOW TO ORDER:
Inquiry---confirm the profile drawings and price----confirm the
PI---arrange the deposit or L/C---then OK
2. How to visit our company
Fly to Shanghai airport: By high speed train From Shanghai to Wuxi
or Wuxi Dong (1 hour),
then we can pick up you.
Fly to Beijing Airport: By high speed train From Beijing Nan to
Wuxi Dong(5.5 hours),then we can pick up you.
If any questions, you can call phone at any time:0086-051086952128
3: If you want to get more pictures or videos of the machines, I
can send them to you by Email or Skype.
FAQ:
A:- What service can you provide before order?
- About the pre-sale service. We provide you answers of all your
questions on our machines, such as technical parameter, price,
payment terms, ect. If you wanna visit our factory and check the
machines, we also can send you invitation letter and give you our
warmest welcome.
B:- Can you finish the machine during the delivery time?
- We will finish the machine in time according to determined lead
time.
C:- Can you provide some spare parts?
- Yes, of course. The quick-wear parts are sent to you together
with the machine.
D:- What is the after- sale service?
- About the after-sales service. We can send technician to your
country to fix the machine. The buyer should bear all the cost
including: visa, Roundtrip ticket and suitable accommodation, also
buyer should pay the salary 80USD/day.
The warranty is one year. and we will provide the technical support
for the whole life. It is free to maintain the machine the first
year after buying, including changing the main components. The
first year hence, you will pay for our technician $100 per day to
maintain the machine. And the components are not free, if you need
to get it from us.
E:- Any other service?
- We can manufacture, design, installation and debug various roll
forming machines including standard and customized machines.
It is free to assemble machine and train your workers, but the
buyer should pay for the round-trip airplane ticket, and arrange
accommodation during that time.
F:- Can you accept OEM?
- We can accept OEM.
G:- Any certification:
- Yes, we have CE SGS certification.
H: -How does your factory do regarding quality control?
-Quality is priority. We always attach great importance to quality
controlling from the very beginning to the end. Each part of the
machine components are strictly processed by advanced machine tools
and experienced staffs. Every machine element is checked and
inspected by our QC. Each machine before delivery shall test run
and be well checked.
